LEGAL
This Agreement is made between Proxyden Limited trading as Escapeden (the “Company”) and the Hirer named in the booking confirmation (the “Hirer”).
This Agreement is structured into Schedules which together form the full contractual terms.
SCHEDULE 1 – DEFINITIONS AND COMPANY INFORMATION
1.1 Company: Proxyden Limited trading as Escapeden.
1.2 Company Registration Details: Company No. 16344046, registered office at 86 TALA CLOSE, SURBITON, ENGLAND, KT6 7EY.
1.3 VAT Number: 489414450.
1.4 Hirer: The person(s) named in the booking confirmation.
1.5 Vehicle: Camper van provided under this Agreement.
1.6 Hire Commencement: Date/time vehicle is handed over and keys released.
1.7 Rental Period: Agreed hire duration in booking confirmation.
1.8 Total Hire Charge: Total rental cost excluding refundable deposit.
1.9 Reasonable Costs: Costs actually incurred, necessary, proportionate, and evidenced at prevailing market rates.
1.10 Material Breach: A serious breach affecting safety, legality, insurance validity, or proper use including non-payment, misuse, unauthorised drivers, or invalid insurance conditions.
SCHEDULE 2 – BOOKING, PAYMENT, CANCELLATION AND FINANCIAL TERMS
2.1 A 50% deposit is required to secure booking.
2.2 Full payment due 8 days before Hire Commencement.
2.3 Bookings within 8 days require full payment immediately.
2.4 Insurance verification must be completed within 3 days of booking, and no less than 48 hours before the hire period in the case of late bookings.
2.5 Insurance failure may result in cancellation with £100 admin fee deduction.
2.6 Cancellation terms:
- More than 30 days: refund minus £100 admin fee
- 14–30 days: 50% payable
- 13–8 days: 75% payable
- Less than 8 days: 100% payable
2.7 No refunds after Hire Commencement.
2.8 If the vehicle is unavailable due to fault / repair the company will provide a full refund regardless of timing.
SCHEDULE 3 – VEHICLE USE, OPERATIONAL CONDITIONS AND RESPONSIBILITIES
3.1 Only drivers who have signed the terms and the end of this document and pass the insurance verification may drive the Vehicle.
3.2 Drivers must be 30–75 with valid licence held 2+ years.
3.3 Vehicle must not be used illegally, off-road, or under influence of drugs or alcohol.
3.4 Mileage allowance: 150 miles per day average.
3.5 Excess mileage: £2.20 per mile.
3.6 Fuel must be returned at same level as pickup
3.7 Vehicle condition will be recorded at handover and must be return in the same condition.
3.8 Cleaning must be reasonable; excessive cleaning charged – i.e mud, stains, ingrained dirt, excessive pet hair etc.
3.9 Occupancy must not exceed insured limits.
3.10 EU travel only with written permission.
3.11 Vehicle fitted with GPS tracker for security, compliance and recovery. Hirer consents to tracking.
3.12 Force majeure events exclude Company liability (weather, strikes, disruption).
3.13 Roadside assistance included via VW, replacement vehicle not guaranteed.
SCHEDULE 4 – FINANCIAL TERMS, DEPOSIT, LIABILITY AND ENFORCEMENT
4.1 £1,000 security deposit required via BACS from an account named the same as the main driver.
4.2 Deposit must clear 48 hours before Hire Commencement.
4.3 Joint liability applies to the main and additional drivers.
4.4 Deposit may be retained pending inspection or dispute.
4.5 Independent repair quotes may be obtained.
4.6 Deposit will be refund within 7–14 days subject to satisfactory inspection.
4.7 Deposit retention capped at 20 days unless dispute is ongoing.
4.8 Deductions limited to Reasonable Costs only.
4.9 Outstanding sums may be recovered as civil debt.
4.10 All discretion exercised reasonably and proportionately.
SCHEDULE 5 – INSURANCE, BREACH, TERMINATION AND HIRE PACK
5.1 Comprehensive insurance included unless stated.
5.2 Standard excess applies.
5.3 Insurance void if Material Breach occurs.
5.4 Company may terminate hire immediately for Material Breach or unsafe use.
5.5 Hirer remains liable for charges where termination results from breach.
5.6 Evidence (photos, GPS, telematics) may be used in disputes.
5.7 Hire Pack forms part of this Agreement and includes:
- Booking Confirmation
- Pre-hire condition report
- Post-hire condition report
- Return checklist
5.8 All Hire Pack documents form contractual evidence.
SCHEDULE 6 – CUSTOMER DECLARATION (DRIVING FITNESS, LICENCE AND CONVICTIONS)
6.1 The Hirer confirms and declares that all information provided to the Company is true, complete, and not misleading.
6.2 The Hirer declares that they hold a valid driving licence that is not suspended, revoked, or subject to disqualification.
6.3 The Hirer declares that they have not been disqualified from driving within the last 5 years.
6.4 The Hirer confirms they have disclosed all current penalty points, driving convictions, endorsements, or pending prosecutions relevant to driving.
6.5 The Hirer confirms they are medically fit to drive and have no condition that would impair their ability to safely operate the Vehicle, including but not limited to conditions requiring notification to the DVLA that have not been declared.
6.6 The Hirer confirms they will not be under the influence of alcohol, drugs, or medication that may impair driving at any point during the Hire Period they are in charge of the vehicle.
6.7 The Hirer agrees to immediately notify the Company if their driving licence status, medical fitness, or legal eligibility to drive changes before or during the Hire Period.
6.8 The Hirer acknowledges that the Company relies on this declaration when providing insurance cover and Vehicle hire.
6.9 The Hirer understands that any false declaration constitutes a Material Breach of this Agreement and may result in immediate termination, forfeiture of deposit, and liability for all resulting losses.
6.10 The Hirer consents to the Company conducting insurance eligibility verification, including but not limited to, address verification and driving license checks.
GENERAL TERMS
A. Entire Agreement: This document and schedules form the entire agreement.
B. Severability: Invalid provisions do not affect remainder.
C. Interpretation: Ambiguity interpreted in line with UK consumer law.
D. Order of Precedence: Schedules prevail over general statements where conflict arises.
Proxyden Limited trading as Escapeden
Effective Date: 1st May 2026
1. Who We Are
Proxyden Limited (trading as Escapeden) is the data controller responsible for your personal data.
Company Name: Proxyden Limited
Company Number: 16344046
Registered Address: 86 TALA CLOSE, SURBITON, ENGLAND, KT6 7EY
VAT Number: 489414450
Email Contact: [Insert Contact Email]
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Identity and Contact Data
Name
Address
Email address
Telephone number
2.2 Booking and Hire Data
Booking details
Hire dates
Vehicle selection
Payment information (processed securely via third-party providers)
2.3 Driver and Insurance Data
Driving license details
License check codes
Driving history (points, endorsements where required)
Proof of address
2.4 Technical Data (Website Use)
IP address
Browser type and version
Device type
Pages visited and usage behavior
2.5 Vehicle Usage Data
GPS tracking data from vehicles (location, journey data)
Mileage and usage data
3. How We Use Your Data
We process your personal data for the following purposes:
To manage bookings and provide hire services
To verify driver eligibility and obtain insurance cover
To process payments and issue invoices
To communicate with you regarding your booking
To monitor vehicle use and ensure compliance with hire terms
To recover vehicles and prevent theft or misuse
To comply with legal and regulatory obligations
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
Contractual necessity – to perform the hire agreement
Legal obligation – for tax, insurance, and regulatory compliance
Legitimate interests – to operate and protect our business (e.g. GPS tracking, fraud prevention)
Consent – where required (e.g. marketing communications, cookies)
5. GPS Tracking and Vehicle Monitoring
All vehicles are fitted with GPS tracking devices.
We use tracking data to:
Protect against theft and recover vehicles
Monitor compliance with hire terms
Verify mileage and usage
Assist in emergencies
This processing is based on legitimate interests and is proportionate to protect our assets and customers.
6. Sharing Your Data
We may share your data with:
Insurance providers (for validation of cover)
Payment processors
Government authorities (e.g. DVLA, law enforcement, where required)
Service providers (IT systems, booking platforms)
We do not sell your personal data.
7. Data Retention
We retain personal data only as long as necessary:
Booking and financial records: up to 6 years (HMRC requirement)
Insurance and incident records: up to 6 years
Website analytics data: typically up to 26 months
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict processing
Object to processing
Data portability
You also have the right to complain to the Information Commissioner’s Office (ICO).
9. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure storage systems
Encrypted payment processing
Restricted staff access
10. Cookies and Website Tracking
Our website may use cookies to:
Improve user experience
Analyse website traffic
Support booking functionality
You can manage cookie preferences via your browser settings.
(A separate Cookie Policy may apply.)
11. International Transfers
We do not routinely transfer data outside the UK.
Where this occurs, appropriate safeguards will be applied.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
13. Contact Us
If you have any questions or requests regarding this policy:
Email: legal@escapeden.co.uk
Address: Proxyden Limited, 86 TALA CLOSE, SURBITON, ENGLAND, KT6 7EY